Online Community FAQs

Need more information on how to get started on our online community platform Circle? You are in the right place. If you can't find the answer you're looking for, please do get in touch with our team and we'll be happy to help. 

What is Circle? 

Circle is an online platform, which gives Fellows a one-stop global digital space to connect, converse and collaborate on ideas and projects together.

It aims to increase the ease and frequency of engagement opportunities with the RSA and its Fellows. It enables our unique global network of changemakers, to come together in collective action, to create opportunities to regenerate our world.

How can I set up a My RSA account? 

If you don’t have a My RSA account already, you can register here.

How can I set up a Circle account? 

To get started on Circle, you need to have a My RSA account first, you can register here for My RSA. You can access Circle through My RSA, and set-up your account there. If you already have a My RSA account, your account details will be the same for Circle.

Please note that Circle is only available to our Fellowship at the moment.

Are my Circle account details the same as My RSA, and vice versa? 

Yes! We have worked hard to set up a seamless experience between My RSA and Circle. You will have the same account details for both platforms, simply register or log on to My RSA to get started with your Circle account.

How can I change the password to My RSA/Circle account? 

You can change your password by logging onto My RSA and navigating to ‘Your Account’, there you will be able to create a new password. This new password will be your login for both MyRSA and Circle.

I have forgotten my password to My RSA/Circle account, how can I change it? 

If you have forgotten your password, select ‘forgotten password’ on the My RSA log-in page. This will generate an email with further instructions about how to change your password. This new password will be your login for both My RSA and Circle.

How can I find out what email my Fellowship is linked to? 

Usually, all correspondence from the RSA will be sent to the email address linked to your Fellowship. If you have been directly invited on to Circle, your invitation would have been sent to your email address linked to your Fellowship.

If you are experiencing issues logging on to My RSA/Circle, please contact [email protected]

How can I change My RSA/Circle email? 

You will need to contact [email protected] to change the email of your My RSA or Circle account.

I have been locked out of My RSA/Circle; how can I recover my account? 

You can recover your account by contacting [email protected].

How can I navigate to Circle from the RSA website? 

On My RSA there is a button on the top right corner that will take you to the Circle home page, please note that the first time you sign-on you will be asked to set up a Circle profile. If you are asked for log-in details on Circle, they are the same as your My RSA account.

I am leaving the Fellowship, what happens to my Circle account? 

Circle is only available to Fellows at the moment, if you leave the Fellowship, you will forfeit your Circle account and your profile will be deleted. If there is any information you need from your Circle account, we suggest you make note of it before your Fellowship leave date, as we are not able to remotely access your account. Your My RSA account will stay active, but the Find-a-Fellow feature will be removed.

I was a part of the Circle Beta testing, what has happened to my account? 

If you are having trouble accessing your account after being a part of the Circle Beta testing, please contact  [email protected], the team will be able to look into recovering your account.

What is happening to My RSA and what can we expect in the future? 

In 2023, My RSA will be refreshed. My RSA will shift its focus to becoming a more personalised experience for Fellows to discover events, articles and other RSA content - and also act as a one-stop shop for updating your engagement preferences with the RSA. For more information on this visit our Felllowship Digital Services updates page.

I think I have found a bug on My RSA/Circle; how can I report it? 

Sorry about that! Please report bugs to [email protected], and we aim to resolve it as soon as possible.

What data does Circle gather from me? 

Circle encrypts any data between the web browser and its servers and stores data securely, sharing data strictly between approved providers. 

The RSA has contracted with Circle Co, Inc. to provide a community platform that helps bring users together for discussions, memberships, and content. If you provide or share information with other users on Circle Co Inc’s platform, they may use it for their own purposes. This information may also become public on the Internet. RSA cannot prevent further use of this information and has no control over the content or privacy policies of Circle Co Inc’s.  By accessing or using the community platform you agree that you have read, understood, and agree or consent to be bound by Circle Co Inc’s. Terms and Conditions and Privacy Policy.

The European privacy policy for EEA &UK users (which is linked from the main privacy policy) provides a breakdown of specific data usage and the basis for this in Annex 1 of Circle's privacy policy. 

I am struggling to use Circle, where can I access more support? 

If you can't find the answer, you're looking for here or you experiencing specific issue getting onto Circle that hasn’t been answered in the FAQs, please contact [email protected] and they will direct you to some more support.

Create your account or sign-in to Circle

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Fellowship Digital Services

A project committed to co-designing a digital ecosystem that improves the ease and frequency of opportunity to engage with the RSA and other Fellows.

Learn more